Author :
Abstract
Covid-19 pandemi sürecinde birçok sektör organizasyonel küçülme veya iflas aşamasına gelmiştir. Özellikle turizm sektörü pandemiden en çok etkilenen sektörler arasında yer almaktadır. Bu zorlu süreçte çalışanların sosyal destek algıları ruh sağlıkları ve mutluluk düzeyleri açısından önemlidir. Bu düşünceden hareketle Antalya ilindeki 5 yıldızlı otel çalışanlarının sosyal destek algı düzeyleri ölçülmüştür. Algı düzeylerini ölçmek için üç boyutlu sosyal destek algı ölçeği kullanılmıştır. Örneklemi 165 katılımcının oluşturduğu araştırmada, çalışanların “aile” grubundan yüksek düzeyde sosyal destek algıladıkları belirlenmiştir. Ardından, katılımcıların sosyal desteği sırasıyla "arkadaş" grubundan yüksek düzeyde ve "önemli diğer" grubundan orta düzeyde algıladıkları görülmüştür. Araştırma kapsamında elde edilen bulgular doğrultusunda çeşitli çıkarımlar yapılmış ve önerilerde bulunulmuştur.
Keywords
Abstract
During the Covid-19 pandemic, many sectors have reached the stage of organizational downsizing or organizational bankruptcies. In particular, the tourism sector is among the sectors most affected by the pandemic. In this challenging process, employees' perceptions of social support are important in terms of their mental health and happiness levels. With this in mind, social support perception levels of employees of 5-star hotels in Antalya were measured. A three-dimensional social support perception scale was used to measure the perception level. In the study, whose sample consisted of 165 participants, it was determined that the employees perceived a high level of social support from the "family" group. Then, it was observed that the participants perceived social support from the "friends" group at a high level and the "significant other" group at a moderate level, respectively. In line with the findings obtained within the scope of the research, various inferences were made and suggestions were given.
Keywords
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