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Abstract


AN EFFECTIVE RESEARCH TO DETERMINE THE EFFECTS OF TRUST IN THE ORGANIZATIONAL CITIZENSHIP BEHAVIOR

The aim of this study is to determine the relationship between trust in the manager and organizational citizenship behaviors of employees who are employed in hotel establishments. For this purpose, 459 employees who are employed in 4 and 5 star hotels establishments. in Ankara province were reached through a questionnaire. In order to determine the relationship between trust in the manager and organizational citizenship behavior correlation, to determine the differentiation of trust in the manager and organizational citizenship behavior according to demographic variables t-test and ANOVA analysis were applied by using the data obtained through the questionnaire. According to the results of the correlation analysis conducted to determine the relationship between trust in the manager and organizational citizenship behavior, it was concluded that there was a mutually positive relationship between trust in the manager and organizational citizenship behavior dimensions. According to this result, as employees' trust in their managers increases, their organizational citizenship behavior increases.



Keywords
Trust in managers, organizational citizenship behavior, hotel establishments.



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