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Abstract


E-GOVERNMENT ENGINEERING: AN EVALUATION IN THE SCOPE OF GOVERNANCE AND EXCELLENCE

With the New Public Management (NPM) approach, the state-citizen relations have gained a different dimension and the concept of citizen-oriented has started to be focused more. In this context, one of the important tools of both NPM and citizen-orientation is “E-Government”. In the most general definition, e-government is the provision of all public transactions in a country through Information and Communication Technologies (ICTs). E-Government; it has some built-in advantages such as time-place independent access and low service costs. In this context, for most countries, the targeted issues with e-government have been citizen-orientation and reducing service costs. However, it is difficult to fully achieve these goals or to take the e-government to the next level even if they are achieved. In parallel with this, when the world is considered, it is seen that the number of unsuccessful e-government initiatives has increased. As a general trend, the reason for this failure is a focus solely on technology rather than governance. In this context, the aim of the study is to introduce the concept of “e-government engineering”, which aims to bring success and excellence to e-government initiatives with a focus on citizen/governance. The study reveals the basic characteristics of governance-centered enterprises and e-government engineering and ultimately makes inferences about e-government. In this context, first of all, the relationship between e-government and governance was presented, and then the dimensions of e-government and the concept of e-government engineering were evaluated.



Keywords
E-Government, Information and Communication Technologies (ICTs), New Public Administration (NPM)



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